"Making your security our business since 1975"


Some of the Frequently Asked Questions we receive are addressed here. If your question isn't included, please contact us. For non-emergency technical questions, please call our service department during normal business hours, 8 a.m. to 5 p.m. Monday through Friday.

 

Questions about activated alarms or emergency service situations should be addressed to the Central Station at 800-233-5430.


SYSTEM ISSUES:

Q. My system shows a memory light. What does it mean?
A. This indicates an alarm was previously activated. For DSC® models, Push * then 3 to review zone activation. Press # to return to ready mode (green light on). For Ademco models, Enter code and off, code and off.

Q. How do I clear the memory light?
A. For DSC® models, From the ready mode (green light on), arm then disarm the system. For Ademco models, Enter code and off, code and off.

Q. My keypad is beeping. What does that mean?
A. This indicates a trouble condition exists. For DSC® models, Beeping will stop when trouble condition has been reviewed. For Ademco models, Enter code then off.

Q. My system has a trouble light on or a trouble message displayed. What does that mean?
A. For DSC® models, Press * then 2 to review trouble condition. A zone light will appear. Refer to the user manual for a list of trouble conditions that correspond to the zone light indicated. For Ademco models, Trouble messages scroll across the display screen until the trouble condition is corrected.

Q. Why does the keypad beep every time a door is opened?
A. The chime feature has been activated. For DSC® models, Press * then 6, enter master code then 6 to toggle chime feature on/off. For Ademco models, Enter code then 9 to toggle chime feature on/off.

Q. Why is my smoke detector beeping?
A. This indicates a low battery. Smoke detectors installed by Detection Security Co., Inc. do not have sounders in the individual units.

Q. If I accidentally trip my system smoke detectors, how do I reset them?
A. For DSC® 6-zone models, Press * then 7. For all other DSC® models, Press * then 4 and hold it 5 seconds. For Ademco models, Wait 3 seconds then re-enter code.

Q. If I make a mistake entering my code to arm or disarm, how do I correct it?
A. For DSC® models, Press # then re-enter code. For Ademco models, Wait 3 seconds then re-enter code.

Q. When I enter my code, why doesn't the system respond?
A. This is usually due to one of the numbers not being fully depressed, resulting in a miskey. For DSC® models, Press # then re-enter code slowly, being careful to depress each number. For Ademco models, Wait 3 seconds then re-enter code slowly.

MONITORING ISSUES:

Q. Do I get an insurance discount if my security system is monitored?
A. Most insurance companies offer a discount for monitored systems. The discount percentage varies by insurance companies. Consult your agent for specific discount offers.

Q. How often should I test my system?
A. Manufacturers suggest weekly testing. Contact the Central Station at 800-233-5430 before testing to place your account on test. Accounts cannot be placed on test via e-mail. Failure to place your account on test with the Central Station will result in authorities being dispatched.

Q. My alarm was accidentally activated. What should I do?
A. Immediately contact the Central Monitoring Station at 800-233-5430 to give them your verification code and advise them of the activation.

BILLING ISSUES:

Q. I mailed my payment. Why does my new invoice show a previous balance due?
A. Billings for monitoring are generated on the first business day of each month. If your payment was not received prior to the first of the month, it was not posted to your account prior to the next billing.

Q. Can I make one annual payment instead of a monthly payment?
A. Yes. Contact our bookkeeping department at 800-233-4530  to advise them you want to change your account billing schedule. You may choose to be billed monthly, quarterly, semi-annually, or annually. If you pay annually, you will receive one month free.