FAQ'S SYSTEM ISSUES
Q. My system shows a memory light. What does it mean?
A. This indicates an alarm was previously activated. For DSC® models, Push * then 3 to review zone activation. Press # to return to ready mode (green light on). For Ademco models, Enter code and off, code and off.
Q. How do I clear the memory light?
A. For DSC® models, From the ready mode (green light on), arm then disarm the system. For Ademco models, Enter code and off, code and off.
Q. My keypad is beeping. What does that mean?
A. This indicates a trouble condition exists. For DSC® models, Beeping will stop when trouble condition has been reviewed. For Ademco models, Enter code then off.
Q. My system has a trouble light on or a trouble message displayed. What does that mean?
A. For DSC® models, Press * then 2 to review trouble condition. A zone light will appear. Refer to the user manual for a list of trouble conditions that correspond to the zone light indicated. For Ademco models, Trouble messages scroll across the display screen until the trouble condition is corrected.
Q. Why does the keypad beep every time a door is opened?
A. The chime feature has been activated. For DSC® models, Press * then 6, enter master code then 6 to toggle chime feature on/off. For Ademco models, Enter code then 9 to toggle chime feature on/off.
Q. Why is my smoke detector beeping?
A. This indicates a low battery. Smoke detectors installed by Detection Security Co., Inc. do not have sounders in the individual units.
Q. If I accidentally trip my system smoke detectors, how do I reset them?
A. For DSC® 6-zone models, Press * then 7. For all other DSC® models, Press * then 4 and hold it 5 seconds. For Ademco models, Wait 3 seconds then re-enter code.
Q. If I make a mistake entering my code to arm or disarm, how do I correct it?
A. For DSC® models, Press # then re-enter code. For Ademco models, Wait 3 seconds then re-enter code.
Q. When I enter my code, why doesn't the system respond?
A. This is usually due to one of the numbers not being fully depressed, resulting in a miskey. For DSC® models, Press # then re-enter code slowly, being careful to depress each number. For Ademco models, Wait 3 seconds then re-enter code slowly.